Thanks for purchasing our products at Dolcevalentina.co.uk 

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. 

To initiate a return, simply use the contact form to let us know your intent to return (remember to include your order number so that we can respond as quickly as possible). We will then send you a prepaid returns envelope so that the product can be returned directly to us.

Conditions of return
  • Buyer can return or exchange this item
  • Buyer must return item within 30 days of delivery
  • Buyer is responsible for return postage costs
  • Buyer is responsible for loss in value (as agreed upon with seller) if an item isn’t returned in original condition

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team.